Our Project Sales Consultant Stuart began talking with this customer in August. They had acquired a new warehouse space that needed racking installed as soon as possible so they could move in and get organized.
Oxford Builders, a local full-service construction equipment and maintenance supplier engaged Racksteel to install heavy duty pallet racking at their main yard. This project presented 2 unique engineering challenges, the installation was to occur in an outdoor environment as well as being located in a flood plain.
We began meeting with All right Ladder in November 2021. After several quotes and layout options we were approved to install their new racking.
Stuart had a tentative order that was heavily reliant on us installing in the next 3 weeks. Lucky enough we had all the material in stock except for 1 row-end guard.
We started talking to Nanak Foods in March 2022. He had just secured a new warehouse in Surrey. His desired timeframe for installation was the 3rd week of May 2022.
This customer first contacted us in March of 2021. We went back and forth with quotes and ideas and then our Project Sales Consultant Kristeen joined us in May 2021 and she met with them on site and provided thorough information and measurements.
Kris met this customer during a cold call at the beginning of April. The customer was organized and had a very good idea what he wanted. Together they put together a layout drawing and a quote followed shortly after.
We were thrilled to help one of our long term customers Mercury Marine set up new storage space in Ontario. Our sales team were able to help consult on materials required to meet the capacity of pallets they required.
Lead time was most important for this pharmacy. They were in such need for racking due to an order of Covid supplies coming that we quoted on January 26, 2022 and installed on January 27, 2022.
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Our customer service philosophy is simple: we will make sure every call and email is prioritized, and that your warehouse gets operating faster.
Our customer service philosophy is simple: We will make sure every call and email is prioritized, and that your warehouse gets operating faster.
