FAQ

Have questions?

FIND ALL THE ANSWERS BELOW

General Questions

Answer: We are a turnkey provider of forklift solutions, pallet racking systems, installation, and engineering services. We offer warehousing facilities a one-source solution for their material handling needs.

Answer: Our distribution center and showroom is located at 5596 268th St Langley, B.C. with sales offices located in major cities across Canada and soon to the US.

Answer: We serve a variety of industries with the same mindset of getting companies and organizations operating faster, better, and smarter. Sectors such as manufacturing, distribution, cold storage, retail, and 3PL logistics to name a few.

Answer: With a full stocking program of both pallet racking and forklift equipment, we strive to get companies operating faster with unmatched lead times for delivery and installation. Our calendar is always changing, and we encourage you call our main coordination line 604-518-8267 for lead times across the country.

Answer: Please email our Service Manager Diego (diego@racksteel.ca) to outline your requirements and we will dispatch a sales representative or technician to your facility within 24 hours.

Forklift Equipment

Answer: We are an authorized dealer of Heli forklifts, Hubtex equipment, and we willl continue to grow with specialty equipment for specific applications. Send an inquiry at sales@rackstel.ca for any unique equipment requests.

Answer: There are several key factors like load capacity, lifting height, and type of work environment that we must consider before recommending specific forklift equipment. We encourage you to request an appointment on site or by phone. Send your inquiries to sales@racksteel.ca and we will happily help you with a discovery discussion to start.

Answer: We have industry-leading financing partners to give you competitive monthly payment options on all our equipment. We will present different price point and payment options with every quotation.

 Answer: We will outline our service agreements, warranty terms, and routine checks based on the equipment you are looking to purchase.

Answer: We offer forklifts, scissor lifts, and more for rent. We have different rental terms and availability and encourage you to check with us by phoning 604-518-8267 or emailing sales@racksteel.ca

Pallet Racking

Answer: We do pallet racking like no one else across Canada. With one of the largest stock programs of redirack, teardrop, and cantilever racking, we often have quick ship options for your operation to consider to get operating faster. We engineer, deliver, and install as an all-inclusive racking partner even with made-to-order custom projects big or small, with manufacturing partners across Canada, the US, and Asia.

Answer: There are many considerations like SKU variety, available space, and product rotation needs that we identity with you on-site to confirm the racking system that is best for your operation. Let’s set up a discussion, simply email sales@racksteel.ca or call us at 604-518-8267 and we will arrange a sales consultant to help design the best storage solution for your operational goals.

Answer: At RACKsteel Material Handling, we proudly offer certified racking products sourced from a variety of trusted manufacturing facilities. All our products meet stringent RMI and CSA standards, and we work exclusively with manufacturers certified by the Canadian Welding Bureau (CWB). From initial design and engineering to the production of raw steel and the finished product, we ensure every step of the process adheres to the highest quality standards. This commitment allows us to provide you and your team with reliable, custom storage solutions tailored to your specific needs

Answer: Make sure to conduct regular inspections by an experienced industry professional, ensure you have engineered drawings up to date, and have your permits in place. We offer fully certified inspection services If you’d like an unbiased inspection to identify damage or engineering issues. Please contact us at sales@racksteel.ca and we will arrange an inspection of your racking systems.

Installation Services

Answer: Our in-house crews provide installations of all kinds, such as turnkey racking buildouts, loading dock installs, mezzanines installations, and equipment relocations when moving into a new facility. We also offer forklift maintenance, rigging, and professional trade services such as electrical and more as needed by our diverse customer base.

Answer: Timelines are based on project size and complexity, but our in-house crews are certified and trained to meet your budget, requirements, and safety standards.

Answer: Yes, a core component of our services is relocating customers from one warehouse to another, including but not limited to racking, shelving, mezzanines, and workstations.

Answer: We have stringent safety protocols, employee training standards, and adherence to local laws during every installation we conduct.

Answer: RACKsteel Material Handling offers full design services with iterations if you’d like to evaluate detailed drafted options of a racking system prior to scheduling installation. Our goal is to ultimately get your warehouse optimized and ready for use with minimal downtime.

Warehouse Solutions

Answer: We offer warehouse layout design, space utilization consulting, and custom solutions for getting your warehouse up and running effectively. We will consider presenting mezzanine solutions, automation systems, or conveyors, depending on the complexity of your facility storage requirements.

Answer: We offer a full range of products and services. Our capabilities range from loading dock equipment and services, to mezzanine design and installation. We also offer pick towers, conveyors, cold storage builds, and more.

Answer: At RACKsteel Material Handling, we have the capability to provide state-of-the-art Automated Storage and Retrieval Systems (ASRS) designed to optimize your warehouse operations. Our solutions enhance efficiency, maximize space utilization, and improve inventory management. Ask us about Vertical Lift Modules, carousels, and shuttle systems.

Answer: We design, supply, and install racking and forklift equipment for temperature-controlled environments. Ask us how we can help you in your next cold storage project at sales@racksteel.ca

Answer: The first step is setting up a discovery call. Please call us at our main national line at 604-518-8267 or 1-866-599-8531. We will walk you through the steps involved, such as site visit tours, consultations, and tailored recommendations that we can offer

START A PROJECT

Upload your warehouse layout, racking drawings, photos, etc. here

CONTACT US

Our customer service philosophy is simple: we will make sure every call and email is prioritized, and that your warehouse gets operating faster.

DOWNLOAD OUR BROCHURE

By submitting this form I agree to receive emails from RACKsteel. Don’t worry, we don’t send spam. Only useful content every month or two!

CONTACT US

Our customer service philosophy is simple: We will make sure every call and email is prioritized, and that your warehouse gets operating faster.