100% Canadian Owned & Operated
Your privacy is important to us. Our policy is to respect your privacy and protect your personal information regarding any information we may collect from you across our website, racksteel.com, and other sites we own and operate.
What information do we collect?
RACksteel Inc. (“RACKsteel”, “us”, or “we”) collects information from you when you register on the site, place an order, enter a contest, respond to a survey or communication such as e-mail, or participate in another site feature such as a brochure or request a quote. We only collect personal information through methods that are lawful, will not collect information indiscriminately.
We also receive and store Internet protocol (IP) addresses used to connect your computer to the Internet; Computer and connection information, such as browser type, version and time zone setting, browser plug-in types and versions, operating system, and platform.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please do not send our emails to Spam but instead unsubscribe. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and members-only; content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
We will only retain your information for as long as reasonably necessary having regard to the purposes for which your information was collected and will delete or anonymize such information after the expiry of such period unless otherwise required under the applicable law and any anonymized and aggregated information will be retained by us.
Do we disclose your information?
We may share your information that we collect from you or that you provide to us with selected third parties to operate and provide the services outlined herein, and to enforce or apply any agreements between us and you, or to investigate potential breaches of such agreements.
(i) to comply with any applicable laws, regulations, governmental and quasi-governmental requests, court orders or subpoenas;
(ii) to enforce or apply any agreements between us and you; or
(iii) to protect our rights, property or safety or the rights, property or safety of other users of our services or others (e.g., for fraud protection etc.).
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your information. Your information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings: each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.
We may use third-party Service providers such as Google Analytics to monitor and analyze the use of our Service.
We employ other companies and individuals to perform functions on our behalf but we do not sell any personal information to third parties. These service providers help us fulfil orders, deliver packages, send postal mail and e-mail, remove repetitive information from customer lists, analyze data, conduct marketing, process credit card payments, and provide customer service. They have access to information needed to perform their functions, but may not use it for other purposes.
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. If you have any feedback pertaining to privacy, or any other issue, please send it to us using the following contact information: Email: firstname.lastname@example.org
Online Policy Only
Terms and Conditions
Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website.