Refund and Returns Policy

RETURN, REFUND & EXCHANGE POLICY

We do not accept returns or exchanges on all our items. All items are final sale.

Order Cancellations or Adjustments:

We can adjust or cancel your order before the order is marked as shipped. After that we are not able to make adjustments or cancellations. Please contact us as soon as possible if you’d like to make an adjustment or cancel your order.

Incorrect Shipping Address:

In the case where an incorrect shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to RACKsteel Inc. by the carrier for the return delivery.

What do I do if I received the wrong product, or product arrived in unsatisfactory condition?:

RACKsteel takes such matters very seriously, and we will look into each individual case thoroughly. If you have received a wrong/damaged product please contact customer service within 24 hours of receiving the product or use our live-chat so we can take care of the issue in a timely manner. Please do not discard the wrong/damaged product until a resolution has been reached. We may also ask for photos of the condition of the products if they arrived damaged for our shipping courier use. To report wrong/damaged product received, please e-mail details and photos to: sales@racksteel.ca