100% Canadian Owned & Operated

ACCESSIBILITY STATEMENT

RACKsteel is fully committed to accessibility. Our programs and initiatives support the removal of barriers that will liberate the potential of people with disabilities including the deaf, hard of hearing community. We are committed to treating all people in a way that allows them to maintain their dignity and independence.

Access to Employment 

We have implemented policies and tools to enrich our best practices in the recruitment, orientation, and retention of people of all abilities. Our team developed a Workplace Inclusion Policy which is in accordance with Bill 6 – 2021 Accessible British Columbia Act and BC Accessibility Legislation. Approximately 50% of our workforce identify as people with a disability and our office facilities are accessible and follow Universal Design guidelines.  

Accessible Communication

RACKsteel is committed to continually ensuring all our communications are accessible for people of all abilities. We strive to ensure the our website is WCAG 2.0 compliant by partnering with website accessibility consultants including people with disabilities to create an inclusive digital experience for all customers, regardless of ability.  

Feedback process

Our commitment to accessibility is ongoing and we welcome feedback. If you have suggestions for improvements to the accessibility of any of our communications or to make an accessibility request for a particular item on our website or in other material, please contact us via one of the following methods provided here: contact us 

We aim to respond to feedback within 5 business days

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Our customer service philosophy is simple: We will make sure every call and email is prioritized, and that your warehouse gets operating faster.

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CONTACT US

Our customer service philosophy is simple: We will make sure every call and email is prioritized, and that your warehouse gets operating faster.